Terms and conditions

Last updated 1 November 2026

These terms apply when you buy from this website. Please read them before you order. They do not affect your legal rights as a consumer.

1. Who we are

This website is run by Robin Underhill, trading as JoJoRo Studio.
Email: jojorostudio@gmail.com

2. Our products

Our items are printed to order by print partners. Pictures on the website are examples. Colours can look slightly different on different screens, and the position and size of a print can vary a little from one item to the next. Please check the size options before you order.

3. Placing an order and our contract

When you place an order you are making an offer to buy. We will confirm receipt of your order. Our contract with you begins when we accept your order, which we do when your payment has been received and we send the item for production. If we can't accept an order (for example, an item is no longer available) we will tell you and refund anything you have paid.

4. Prices and payment

Prices are in pounds sterling (GBP) and include VAT where it applies. Delivery within the United Kingdom is free. The delivery cost for other countries, where available, is shown before you pay. Payment is taken securely by Stripe, which accepts the major credit and debit cards and other methods shown at checkout. We never see or store your full card details.

We take care to price items correctly. If we find a pricing mistake after you have ordered, we will tell you and you can choose to continue at the correct price or cancel for a full refund.

5. Delivery

Delivery costs, times and destinations are explained on our delivery page. Delivery times are estimates. If we are late, you may have rights under consumer law, and we will do our best to put things right.

6. Cancellation, returns and refunds

Our items are made to order for you, so the usual 14-day right to cancel and return an order does not apply to them (this is the exception in the Consumer Contracts Regulations for goods made to your specification or clearly personalised). Please see our returns and refunds page for what we do if an item is faulty, damaged or misprinted, or goes missing. Your legal rights if goods are faulty are not affected.

7. Our designs

All designs and images on this website belong to JoJoRo Studio or are used with permission. You may not copy, reproduce or sell them without our written permission.

8. Our responsibility to you

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill, but we are not responsible for loss that was not foreseeable. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to exclude. We only supply items for personal use and are not liable for any business losses.

9. Events outside our control

We are not responsible for a delay or failure caused by something outside our reasonable control, such as severe weather, strikes, supplier or carrier problems, or problems with the internet. If this happens we will tell you and do what we can to reduce the effect on your order.

10. Your personal information

How we use your information is explained in our privacy policy.

11. Problems and complaints

If you are unhappy, please email us first and we will try to put it right.

12. Orders from outside the United Kingdom

We sell to customers in the countries listed on our delivery page. If you live outside the UK:

• Prices are in pounds sterling. Your bank or card company may convert the amount into your own currency and may charge a fee for doing so.
• Your order may be printed in or near your country by one of our print partners. It may be sent from a different country from the one you order in.
• Import duties, customs fees and taxes charged by your country are not included in our prices. You are responsible for paying them, and we have no control over them.
• Your order can be delayed or held by customs. We are not responsible for delay caused by customs or other authorities.
• These terms do not take away any consumer rights you have under the law of the country where you live that cannot be excluded by agreement.

13. Which law applies

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you can also bring a claim in the courts there. If you are a consumer living in another country, you may also be able to rely on the mandatory consumer protection rules of that country.

14. Changes

We may change these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.