Returns and refunds

Last updated 1 November 2026

Changed your mind

Every item is printed and made to order just for you, so we can't accept returns or exchanges if you simply change your mind, or if you order the wrong size. This is the same policy as on our other shop. If you are unsure about a size or colour, please email us before you order and we will happily help.

If you spot a mistake straight after ordering (for example the wrong size), email us at once at jojorostudio@gmail.com with your order number. We can only change or cancel an order if it has not yet gone into production, so the sooner you tell us the better. We can't promise to be able to, because production starts very soon after you pay.

Faulty, damaged or misprinted items

Your items should be of satisfactory quality, as described and printed as shown. If something is wrong:

  1. Email jojorostudio@gmail.com within 30 days of delivery with your order number and a clear photo of the problem (and of the packaging, if it was damaged in transit).
  2. We will arrange a free replacement, or a full refund if you prefer. You don't normally need to send the item back.

Your legal rights under the Consumer Rights Act 2015 are not affected by anything on this page. This includes your right to a refund, repair or replacement of faulty goods, including after the first 30 days.

Wrong item, missing item or lost parcel

If we sent the wrong item, or part of your order is missing, email us and we will put it right at no cost to you.

If your order has not arrived by the delivery date shown on your confirmation, email us with your order number and we will investigate with our print partner and the carrier. If a parcel is confirmed lost, we will send a replacement at no extra cost to you, or refund you if you prefer.

Parcels returned because of an address problem

If a parcel comes back to us because the address was wrong or incomplete, or it was refused or left unclaimed, we can send it out again but you will need to pay the postage again. We are unable to change the delivery address once an order has gone into production.

Refund timing

Refunds go back to the original payment method. Your bank or card provider may take a few more days to show it.

Contact

JoJoRo Studio
jojorostudio@gmail.com