Delivery information

Last updated 1 November 2026

Made to order

Every item is printed after you order it, by one of our print partners, and then sent to you. We use print partners in different countries so that, where possible, your order is made closer to you, which helps to keep delivery quicker and cheaper. Delivery takes a little longer than for items taken from a shelf.

Where we deliver

We currently deliver to: United Kingdom, Ireland, France, Germany and United States.

Cost

Delivery within the United Kingdom is free. Delivery to other countries is charged at checkout, and the price is shown before you pay. The delivery cost for your address is always shown before you pay.

How long it takes

• United Kingdom: usually 5 to 10 working days from the day you order. UK orders are printed in the UK. This includes making your item and delivering it.
• Ireland: usually 9 to 17 working days (printed in mainland Europe).
• Germany and France: usually 5 to 10 working days (printed in Europe).
• USA, Canada and Australia: usually 5 to 10 working days (printed in the same country as you).
• Other countries: usually 7 to 21 working days.

These are estimates, not guarantees. Busy periods such as the weeks before Christmas can be slower, so please order early for gifts.

More than one item

Items in the same order may be made in different places or by different print partners, so they can arrive in separate parcels on different days. You are not charged extra for this.

Tracking

Where the carrier provides a tracking number we will share it with you once your order has been dispatched. If you would like an update on your order, email us at jojorostudio@gmail.com with your order number.

Delivery address

Please check your address carefully before paying. We are unable to change the delivery address once an order has gone into production. If a parcel is returned because the address was wrong or incomplete, or it was refused or unclaimed, you will need to pay the postage again for us to send it out a second time.

Customs, duties and taxes (outside the UK)

For orders outside the UK, import duties, taxes or customs fees may be charged by your country. These are not included in our prices and you are responsible for paying them.

Problems with delivery

If your parcel is late, damaged or has not arrived, please email us and we will sort it out. See also our returns and refunds page.